AT&T Customer Support Experience

I must say that my experience with AT&T customer service leaves a lot to be desired.

Today I called customer service 877 722.3755 after navigating through all the menus and get through to a support rep. I could not understand a word they said and they asked me what my problem was and then they repeated it incorrectly.
I then proceeded to request onshore support, at which time the representative began laughing. I asked what is so funny? And they said, "that you asked for onshore support" I said I don't think that is funny, could you please get your supervisor on the line. I was put on hold for over 10min, and nobody picked up. This person should be dealt with. AT&T please start paying more attention to customer experience and satisfaction.
So I called back and navigated through the maze and spoke to another rep, who knows where this time same poor line quality, I asked for them to transfer me to onshore support, this rep proceeded to transfer me now questions asked. Apparently what is going on is that tier one is offshore and tier 2 is onshore, but I am not certain.

The rep proceeded to test the line and confirmed that there are problems, after a few minutes she got someone from dispatch who scheduled a call for Monday.
They also went on to say that there may be a charge for wiring issues. I'm certain it is not our issue as nothing has changed on our wiring and it works most of the time until it cuts out and the modem has to be rebooted to work. Perhaps the line signal is too weak or as the rep said there is too much line noise.

Considering that that company I work for has multiple DSL lines with AT&T they should not be playing these sorts of games with us.

AT&T Poor Customer Service Experience

I must say that I have not been too happy with the folks at AT&T.

Recently my wife decided to switch over to t-mobile from AT&T, to try to save some money and be on the same service as me.

Last month we received a bill for $7.95, after we closed the account. I tried to go online to pay the amount and the account was no longer active. So I called AT&T and asked them why they make it so difficult, I guess that was a dumb question.
So I asked the representative if he could credit the balance and close the account. He said he would see what he could do and within a few minutes he said it was all set. I left with a good feeling about AT&T, they tried to leave things in good standing with a customer(I am still an AT&T customer for home phone and DSL service, although not sure how much longer, based on this treatment).
So in the mail yesterday we received a bill for $1.00!!! I was shocked. So I called AT&T and asked why we received the bill, 90 cents + 10 cents tax! I said you have to be kidding, you want me to send a check for $1 and spend $.41 cents to send it?
The rep said they could accept the credit card I had used on the account. At this point I thought, you know I don't have the patience to deal with this just pay it, so i did.

Then I started thinking about it more and how the call was handled by the rep.

The fact that one rep can close the account and tell me that everything is closed and I will not be receiving any more bills. The other rep tells me that I owe money.

Here's the message to AT&T, there has to be some reasonable consideration for customers and the general public.

McDonalds Wi-Fi

A while back McDonalds started to offer wi-fi in their restaurants. I have yet to try it. I am going to try it on my trip to Oregon. Apparently if you are an AT&T DSL Pro subscriber you can use the service for no additional charge. We will find out how that works!

McDonald's - More Than 15,000 Wi-Fi Enabled Restaurants Around the Globe!

We believe in bringing you innovative and convenient services that enhance your McDonald's restaurant visit, and Wi-Fi is a perfect example. As McDonald's continues to deliver fast and friendly food service at more than 30,000 convenient locations around the world, you can now enjoy the possibility of staying connected with friends, family and co-workers. Just find a Wi-Fi ready Golden Arches (click here for Wi-Fi enabled locations in your area) and you can check e-mail or chat with your friends while your kids are having fun in the Playplace.

To access the Wi-Fi services in a restaurant, you need a Wi-Fi enabled device, such as a laptop or PDA. If you are unsure whether your laptop or PDA is Wi-Fi enabled, click here to determine what hardware is required.

Our local service providers provide high-quality Wi-Fi service through several convenient connection options: on-line credit card payment, subscriptions, prepaid cards, or (sometimes) promotional coupons. If you have questions or need technical help, the Wi-Fi provider's customer support number should be handy in the restaurant.

Please note that currently there are no roaming capabilities between different countries, neither for customers nor McDonald's employees. You will have to connect separately with the respective Wi-Fi service provider.

Enjoy surfing and working in your local McDonald's!