Saturday, June 7, 2008

Startlogic Service Sucks

Startlogic-inc service sucks.

This is the error I am getting on my site right now...

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Chat InformationThank you for contacting support. This an update as of 7:00 PM Eastern Daylight Time.We are currently experiencing a network outage that may be affecting your website and/or e-mail. We apologize for this inconvenience and are working to restore service as quickly as possible. You are number 28 in the queue. Please hold for the next available operator to respond. Thank you. While you are waiting, please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we'll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you.

1 comment:

Dazzlecat said...

Startlogic took my money without notifying me and then charged me $35 dollars to CANCEL my subscription!

Last week I noticed that $85 had been taken out of my bank account by Startlogic. I called to ask them why and they said it was for website hosting. The website they say they were "hosting" hadn't been active in over a year. I don't remember having signed up with them but with the information they had on my email address and other info, I felt that if I disputed it, I would lose.

So after about 45 minutes of trying to get them to refund the $85 dollars, I finally gave up and told them to take the damn $35 cancellation fee and give me back the rest of my money.

I did not receive any emails from Startlogic saying that my site was up for renewal and that they would be automatically taking money from my bank account. Unlike other website services that I have used, they don't seem to think this courtesy is necessary.

I also can't believe Startlogic charges a cancellation fee! The guy on the phone told me that it's clearly stated in the agreement when I signed up. Although it isn't listed ANYWHERE on there website policies. I can only assume its listed in really tiny print in some obscure place that no one ever reads.

Bottom line: DON'T give Startlogic your credit card or debit card number because they will take your money without warning you, and then they will charge you $35 to give it back. Theives!!!