July 11, 2008
Dear Mr. Caballero:
Thank you for taking the time to contact us regarding your experience at the Panda Express in Pasadena, CA. Please accept our sincerest apology for the dissatisfaction that you experienced during your recent visit.
We appreciate the opportunity you have given Panda Restaurant Group, Inc. to focus on the situation you encountered. This ultimately helps us to strengthen our Guest Services. Your comments have been forwarded to the General Managers, Area Manager, and Regional Director of Operations for their information and review. Please feel confident they will look into this matter and take any necessary corrective actions.
Again, we appreciate your taking the time to contact us. With input from valuable guests like you, we are able to address situations that might otherwise go unnoticed.
Guest Relations Coordinator