I've just spent the last hour on the phone with tmobile customer service.
Apparently they have implemented something called conditional and unconditional call forwarding. Some plans include conditional forwarding minutes.
If you do forward always, this is considered unconditional and you are CHARGED for the minutes of the call.
When trying to set the forwarding you will get unable to process the request. Apparently this is something t-mobile is aware of.
I just got charged for over 90 minutes of usage because I didn't set conditional forwarding. This is absurd.
The customer care at tmobile is really bad, they need to go through a retraining program. You can barely understand what they are saying, they are always distracted.
Basically they will give me bonus minutes but they will not.
Speaking to rep Eric 0854882. Who was rude and has a horrible headset.
How tmobile can be rated as having the best service by jd powers and associates is beyond me.
tmobile also claims to have the best service around in terms of lowest dropped calls. I have not found this to be the case.
Warren C. - 1049462